Cancelling an order with Aero Precision can sometimes be tricky, depending on the stage of processing. This guide provides a clear, step-by-step process to help you navigate the cancellation procedure and understand the company's policies. We'll cover various scenarios, from immediate cancellations to situations where your order has already shipped.
Understanding Aero Precision's Cancellation Policy
Aero Precision, known for its high-quality AR-15 parts and firearms, doesn't explicitly detail a cancellation policy on its website. However, their customer service generally aims to accommodate cancellations whenever possible. The feasibility of cancellation directly correlates with how far along your order is in the fulfillment process. The sooner you contact them, the better your chances of a successful cancellation.
How to Cancel Your Aero Precision Order
The most effective method for cancelling your Aero Precision order is to contact their customer service directly. Avoid relying solely on email; a phone call is often more efficient in ensuring your request is promptly addressed.
Here's a breakdown of the process:
1. Gather Your Order Information: Before contacting Aero Precision, have your order number readily available. This significantly speeds up the process. You'll usually find this number in your order confirmation email.
2. Contact Customer Service: The best way to contact Aero Precision customer service is via phone. Their number is readily available on their website. Be prepared to clearly state your intention to cancel your order and provide your order number.
3. Explain Your Reason for Cancellation: While not mandatory, briefly explaining why you're cancelling can help expedite the process and potentially improve your experience with the company.
4. Confirm Cancellation: Once you've spoken with a representative and your cancellation request has been processed, request confirmation in writing (via email). This provides a record of your cancellation and protects you in case of any discrepancies.
What Happens After You Cancel?
After successfully cancelling your order, Aero Precision will typically refund the purchase price to your original payment method. The timeframe for the refund can vary, so be patient and check your bank or credit card statement. If you don't receive your refund within a reasonable time (e.g., 7-10 business days), contact customer service again to inquire about its status.
Scenarios and Considerations
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Order Placed Recently: If you placed your order very recently, cancellation is highly probable.
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Order Already Processing: If your order is already being processed, cancellation becomes less certain. Aero Precision will do their best to accommodate, but there's a chance they may not be able to stop the fulfillment process.
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Order Shipped: If your order has already shipped, cancellation is unlikely. Instead, you'll likely need to refuse the package upon delivery or return it once received, following their return policy (which is generally outlined on their website).
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Custom Orders: Cancelling custom or specialized orders might be subject to different policies and could incur fees. Always clarify cancellation terms for custom orders before placing them.
Improving Your Chances of a Successful Cancellation
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Act Quickly: The sooner you contact Aero Precision after placing your order, the better your chances of a successful cancellation.
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Be Polite and Professional: A respectful and courteous approach is more likely to yield positive results.
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Keep Records: Maintain copies of all communications with Aero Precision regarding your cancellation request.
This guide aims to provide a comprehensive overview of the process. However, it's crucial to always refer to Aero Precision's official website and contact their customer service directly for the most accurate and up-to-date information. Remember, individual circumstances may vary.
